Cybersecurity Frequently Asked Questions (FAQ)

Browse through a wide range of frequently asked questions to gain insights, troubleshoot issues, and find helpful information to make the most out of your FEITIAN experience

Product Specific FAQ

What is FEITIAN's primary focus as a company?

FEITIAN is a leading provider of secure authentication and identification solutions. Their primary focus is on delivering innovative products and technologies that enhance security, protect sensitive data, and enable convenient and seamless user authentication experiences.

What industries does FEITIAN serve?

FEITIAN serves a wide range of industries, including finance, healthcare, government, critical infrastructure, enterprise, and more. Their solutions are designed to address the unique security challenges faced by these industries and help organizations comply with industry regulations and standards.

What types of authentication solutions does FEITIAN offer?

FEITIAN offers a comprehensive range of authentication solutions, including OTP tokens, security keys, smart cards, and biometric authentication devices. These solutions provide strong, multi-factor authentication capabilities to secure access to systems, applications, and sensitive data.

Are FEITIAN products compliant with industry standards and regulations?

Yes, FEITIAN products are designed to meet industry standards and regulations. They are built on open standards such as FIDO (Fast Identity Online) and PKI (Public Key Infrastructure), ensuring interoperability and compatibility with a wide range of systems and applications.

Can FEITIAN products be integrated with existing IT infrastructure?

Yes, FEITIAN products are designed to be highly interoperable and can be seamlessly integrated with existing IT infrastructure. They offer various integration options, including support for standard protocols and APIs, making it easier to incorporate FEITIAN solutions into an organization’s existing security ecosystem.

How does FEITIAN ensure the security of its products?

FEITIAN follows rigorous security practices throughout the product development lifecycle. Their products undergo thorough testing and evaluation to meet industry security standards. Additionally, FEITIAN regularly updates its products with security patches and firmware updates to address emerging threats and vulnerabilities.

Does FEITIAN provide technical support for its products?

Yes, FEITIAN offers comprehensive technical support for its products. They provide documentation, user guides, and FAQs to assist customers in understanding and deploying their solutions. In addition, FEITIAN offers customer support channels, including online ticketing systems and dedicated support teams, to address any technical issues or inquiries.

Can FEITIAN solutions be customized to meet specific business requirements?

Yes, FEITIAN understands that each organization has unique security requirements. They offer customization options and professional services to tailor their solutions to specific business needs. FEITIAN works closely with customers to understand their requirements and provide personalized solutions and configurations.

How can I purchase FEITIAN products?

FEITIAN products can be purchased directly from their official website or through authorized resellers and distributors. Their website provides detailed product information, pricing, and ordering options. Organizations can also contact FEITIAN’s sales team for personalized assistance and quotes.

Case Studies & White Papers

Mon 4 Mar 2024

Authentication, Case Study

OTP to FIDO Transition Solution Note

Download our Solution Note to discover how FEITIAN can help upgrade your authentication security from legacy OTP, to FIDO security Keys. 

Mon 12 Feb 2024

Authentication, Case Study

Case Study: Enterprise

This case study profiles one of our longstanding enterprise customers who selected and deployed FEITIAN FIDO2 security keys as part of their passwordless journey. 

Mon 05 Feb 2024

Authentication, Industry News

Microsoft Entra ID Solution Note

Download our solution note to discover how FEITIAN and Microsoft Entra ID can safeguard your digital assets today.

Mon 12 Feb 2024

Authentication, Solution Note

FIPS + FIDO Solution Note

True Passwordless Protection from FEITIAN with FIPS + FIDO Certified Keys.

Mon 6 Sep 2023

Authentication, White Paper

Everything You Need to Know About Fido

A comprehensive overview of the FIDO (Fast Identity Online) authentication framework, it's key principles, implementation, and the benefits it offers for enhancing security and user experience.



Feitian Technologies
Wed 16 Aug 2023

Authentication, Solution Note

What Role Does Multi-Factor Authentication Play in Cyber Security

In today's digital age, cyber threats are on the rise, and it is more important than ever to secure every endpoint and data. With the increasing frequency and sophistication of cyber-attacks, traditional authentication methods like usernames and passwords are no longer enough.

Feitian Technologies
Wed 16 Aug 2023

Authentication, Solution Note

Different Types of MFA & What You Need to Know

Multi-factor authentication (MFA) is a vital component of digital security, neutralizing the risks associated with compromised passwords. Different types of MFA, such as phone callbacks, SMS-based OTP, OTP tokens, and mobile authenticator apps, offer varying levels of security and convenience.

Feitian Technologies

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Questions? Get In Touch With Our Support Team

We understand the importance of timely and reliable support when it comes to your security solutions. By filling out our contact support form, you can reach out to our experts who will provide prompt and personalized assistance to address your specific needs

Enterprise Security

Stay in the know

Join our community of security-conscious individuals and organizations who prioritize safeguarding their sensitive data. Stay informed about the latest advancements in cyber-physical technology and discover how FEITIAN can empower you to take control of your digital security.

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